Shipping policy

Sample Shipping

Sample orders typically ship within 2–3 business days via UPS or FedEx Ground. While we do our best to ship all samples together, some may ship separately if certain items are temporarily out of stock. For additional questions, please email support@renosource.co or schedule a consultation appointment.

Order Shipping 

Once an order is placed you will receive a shipping confirmation email with your tracking information. All orders ship throughout the United States via LTL (less-than-truckload) freight carriers. Once your order reaches the carrier’s local terminal, the freight company will contact you directly to schedule a curbside delivery date and time window. Orders are delivered palletized to the curb only. Boxes typically weigh 35–60 lbs each, so please plan ahead for assistance in moving materials from the curb to your space, as drivers are not permitted to bring materials inside or assist beyond curbside drop-off. Delivery timelines are estimates and may vary based on location and carrier availability. The carrier will confirm the final delivery window once your shipment is ready for local delivery.

Missed delivery appointments or refused shipments may result in storage, re-delivery, or return fees charged by the freight carrier. These fees are the responsibility of the customer.

Inspecting Your Delivery 

Customers are responsible for inspecting all shipments at the time of delivery for visible damage or shortages. Any issues must be noted clearly on the delivery receipt before signing and photographed while the driver is present. Failure to note damage or shortages at delivery may prevent us from filing a freight claim. If you notice any issues, please contact Reno Source within 48 hours of delivery with photos and written documentation. We’ll work quickly to resolve transit-related damage or shortages. Claims reported after this window cannot be processed, as carriers do not accept claims beyond that timeframe. Installation of materials constitutes acceptance of the materials. Please do not install materials if you believe to be in any way problematic. Once materials are installed we are no longer responsible.